Our process
A calm, transparent path from fault to fix.
Avionaut UK warranty claims are handled end-to-end by Buggy Pitstop. Here’s exactly what happens after you hit “submit”.
- 01
Submit your claim
Complete the warranty form as either a direct customer (B2C) or a stockist (B2B). Include your serial number, proof of purchase and — for products over 2 years old — your warranty certificate.
- 02
Triage by Buggy Pitstop
Our specialist team reviews your submission against the Avionaut warranty terms. If we need anything else we’ll be in touch within two working days.
- 03
Collection or spare part dispatch
For repairs we arrange courier collection. For spare parts orders we pick, quality-check and dispatch direct to you or your retailer.
- 04
Workshop repair
Every repair is completed in-house by trained Avionaut technicians at the Buggy Pitstop workshop using genuine Avionaut parts.
- 05
Return & follow-up
Your product is safety-checked, cleaned and returned. We’ll email a completion report and log the claim to your Avionaut warranty record.
What you’ll need
Have these ready before you start.
- · Product model & serial number
- · Date of purchase
- · Proof of purchase (receipt or invoice)
- · Warranty certificate (products 2–10 years old)
- · Clear photos of the fault
- · Delivery / collection address